You must be happy to work at DELPRO and proud to wear the company logo on your chest. So says Christian Poulsen who, as Global Operations Manager with DELPRO Wind, is a general manager and responsible for ensuring that employee satisfaction is in top amongst the Danish and Polish technicians.
Read about how Christian Poulsen succeeds in having happy employees and satisfied customers. About how a good business acumen generates good earnings, and about nursing and spending hours speaking with colleagues all things great and small.
My door is always open
As the general manager of the DELPRO Wind technicians, my main task is to motivate and increase employee satisfaction amongst our more than 40 technicians. Happy and satisfied employees perform better and are ready to give that little bit extra when needed.
My door is always open to a colleague who has questions or needs to discuss challenges they face, whether these are work-related or personal. We talk about everything. From nerdy technical issues to wishes for training and courses to a family life that strikes sparks. I am not a therapist. But I can listen. Often, that is enough to make a difference.
I love to get nerdy with numbers – especially black numbers
In my work, I am not only responsible for making our employees feel comfortable. I am also responsible for thinking commercially, for selling our solutions and, ultimately, for ensuring that the department is a profitable operation. Fortunately, I love to get nerdy with numbers and this helps to ensure that we sell our services at a price and quality that lead to both good earnings and satisfied customers.
I continuously work to adapt the organisation to the number of projects we are working on and have in the pipeline. If, for a period of time, we are at overcapacity, we lend our more talented employees to other departments of the company. Helping each other across the organisation makes good common sense.
The road to satisfied customers who will return again and again goes through a combination of a sound business acumen, a high level of service, and world-class quality. Skilled employees who feel valued, challenged professionally, and who perceive their work as meaningful are indispensable and the entire foundation of having satisfied customers and black numbers on the bottom line.
The size of your pay check should not be the reason you work at DELPRO
I hope to be able to retain the technicians as employees of DELPRO Wind for many years through conversations with them, providing exciting work and a flexible working life.
First, because they are extremely skilled. Secondly, because they have human values that are a good match with the DELPRO DNA. Thirdly, because our technicians are so highly specialised that it costs up to DKK 1 million of training and courses to achieve the qualifications attained by our specialists.
The size of the pay check should not be the decisive factor for working at DELPRO. Because if we, as a company, are to be competitive in future and continue to have black numbers on the bottom line, we cannot constantly increase pay. Of course, the pay must be attractive, but a healthy and good working environment, freedom with responsibility, development opportunities and a mutual feeling of loyalty must be equally important to ensure that both current and new employees take pride in wearing the DELPRO logo.